Privacy Policy

Information about privacy - what information we collect and why.

Stephen J Palmai values and is committed to protecting your privacy.

What information do we collect?

There are 3 main ways that we may collect personal information from you:


1. Requests to provide information
In most circumstances, you will know if we are collecting personal information from you because you will be requested to provide it. For instance, if you submit a form to contact us through the website, we will ask you to provide your name and email address.
2. Automatic collection through the website
Some personal information is automatically collected as a result of your visit to our website. This information is collected using software techniques such as web server log file analysis, cookies and web beacons.
3. Automatic collection by third party software vendors.

We use some third party software that collects information about your interaction with our website.
When you visit our website, your web browser automatically sends certain information to these software providers.
This statement covers each of these instances of personal information collection in more detail below.

Requests to provide information

We may collect personal information that you choose to give us, or which may be required to access a particular service. This includes information collected via online forms, events and training registration, or when subscribing to receive newsletters.

The information you provide by completing an online form  and is stored on Cloud Services infrastructure in Australia and/or USA. We have a process in place to delete this data on a regular basis.

Automatic collection by third party software vendors

This website uses several online tools to measure website use, which are provided by third party software vendors. We use these tools to help us make our site better.

Personal information may be provided to third parties when accessing this website. Information that may be shared to third parties includes:

  • network location and IP address
  • the date and time of your visit to our website
  • the types of web browser (e.g. Firefox, Chrome, Safari) and operating system (e.g. Windows 10, Mac OS X etc.) you are using
  • JavaScript support, screen resolution and screen colour processing ability
  • Referring site details (such as the URL that you came through to arrive at our website)
  • Page visited and the time spent on each page
  • Documents downloaded and search terms used
  • The forms accessed on our website
  • Personal identifiable information
  • Unique device identifier
  • Cookies and data about which page you visited
  • Device information, hardware model, operating system information, app version, app usage, debugging information, browser information
  • Geo location information (if enabled by user)
  • May assign a unique user identifier

All of the third party software vendors we use on this website comply with the Australian Privacy Act and the General Data Protection Regulation (GDPR) legislation within the European Union.

Third party software vendors may alter how they collect and handle personal information at any time.  

Use of web analytics data

We use web analytics data for statistical purposes, such as to:

  1. analyse
  2. measure
  3. report on data

about our website traffic and visits. This information helps us understand general user trends at an aggregate level, and improve our website, content, and user experience.

We may also use this information for security audits to protect against threats from hackers or other security purposes.

We do not use this information to identify you or match it with any other personal information that we may collect from you, unless required to do so as part of an internal investigation or for a law enforcement-related purpose, in accordance with Australian Privacy Act legislation.

Your site visit data is collected under the authority of the Office of the Australian Information Commissioner (OAIC). The Australian Privacy Principles (or APPs) are the cornerstone of the privacy protection framework in the Privacy Act 1988. They apply to any organisation or agency the Privacy Act covers. 

Apart from the third party tools described in this Privacy Statement, we do not disclose your site visit data to any other third parties without your consent, unless we are required or authorised to do so by law. In the event of an investigation into suspected unlawful or improper activity, a law enforcement or government agency may use its legal authority to inspect our web server’s records (e.g. in relation to hacking or abusive messages).

Can I opt out of the collection of web analytics data?

You cannot opt out of the automatic collection of information that is used for analytical purposes, however you may choose to disable cookies or delete any individual cookie. If you choose to disable cookies, the website may not function fully and your ability to browse, read, and download information contained on our website may be impaired. However, you may still access our services by contacting our office via other methods such as telephone, email, or mail.

You can enable a “Do Not Track” setting on your browser to help protect your privacy. When Do Not Track is tuned on, your browser will send a Do Not Track request to the sites you visit, and to the third parties whose content is hosted on those sites. However, many websites will still collect and use your browsing data regardless of the Do Not Track Request. This depends on individual sites’ privacy practices. Sending a Do Not Track request does not guarantee privacy protection.  

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